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  • WHAT IS BESTOEPV

    BestoEPV is the premier E-Bike sharing company in the Caribbean. Located on the beautiful Island of Antigua. BestoEPV will help you experience and enjoy the island life in a whole new way.

    OUR MISSION

    To provide a reliable and affordable method of transportation while reducing traffic congestion and carbon emissions to enhance quality of life.

  • Safety

  • STOP WAlking, DOWNLOAD NOW!

    Download to start riding a BestoEPV E-Bike today

  • FAQ

    What is BestoEPV E-bike Sharing?

    E-Bike sharing is an innovative transportation solution, ideal for short‐distance, point‐to‐point trips using electric bikes. This system provides users with the ability to pick up an E-bike which can be located using the BestoEPV app.

    What is GeoFencing?

    The use of GPS or RFID technology to create a virtual geographic boundary, enabling software to trigger a response
    when a mobile device enters or leaves a particular area. Park areas are geofenced. As such you will not be able to
    end a trip and lock a bike outside of a particular area. These GeoFenced areas can be found in the BestoEPV app.

    How do I unlock a bike?

    Once you have located a BestoEPV E-Bike, unlock it by scanning the QR code located on the lock to the
    back of the seat panel or center of the handlebar. If you encounter difficulties scanning the QR code,
    turn on your flashlight while scanning.
    If the app returns an error code, that vehicle is likely in-use or our team is on the way to retrieve it.
    Please try another nearby vehicle.

    How do I park and lock the bike?

    Parking


    When ending your trip bikes must be parked in the GeoFenced area. However within these designated
    areas, please park your vehicle outside of the main pedestrian walkway.
    Do not park in locations that are not permitted, which include, but are not limited to:
    *Wheelchair ramps
    *The middle of bike or pedestrian pathways
    *Hospital entrances
    *Roadways
    *No Parking Zones (marked in the app)

    Locking

    Once parked safely and responsibly, return to the BestoEPV app and click end trip and manually lock the bike.

    Can I temporarily pause my ride?

    You can pause your ride so that another person cannot use your bike. However you will continue to be
    charged while your ride is paused.
    In order to stop being charged for your ride, you will need to return to the BestoEPV app and click “End Ride”. However, this will release the vehicle for others to use.
    Please do not forget to end your ride when you are finished! You will continue to be charged if you do
    not end the ride.

    How much does it cost to ride with BestoEPV?

    The cost to ride is USD25c per minute.

    We often offer promotional pricing/offers.

    Please check the promo section of the BestoEPV app prior to starting your ride for details.

    How do I pay for my ride?

    Adding a Payment Method

    Upon signing up with BestoEPV, add a payment method to your account via your "Wallet" which can be found in the payment tab. 

    Adding to your Wallet Balance

    If you wish to add money to your balance, simply tap on "Wallet"in the BestoEPV app menu, tap "Balance" and select the amount you wish to add. This will charge your default payment method.

    What happens if there is an emergency?

    If you encounter any issues with a bike that could affect your safety or ability to complete your ride,
    please stop riding it immediately, end your trip. Then submit a request to let us know you experienced an issue with
    the bike. We will dispatch our team to retrieve and repair the bike.

    What do I do if I cannot end my ride?

    Depending on your location on the island and the phone reception, it may take a few seconds for the
    app to reflect that the trip has ended.
    If after a few seconds you are still unable to end your ride, please follow the steps below:
    1. Confirm that you are in the GeoFenced area and not in a zone that prevents you from ending your
    ride by viewing your location in the BestoEPV app.
    2. Once you have confirmed that you are in the Geofenced area and your unable end your ride relaunch the app.
    3. Make sure you have a good mobile network connection.
    4.If you are still unable to end your trip send us support ticket to let us know and we will end your trip for you.

  • Submit

    CONTACT US

    Antigua
    268 723-5001/268 773-EPV1
    268 723-5001/268 773-EPV1
    info@bestoepv.com

© 2019

Terms & Conditions
Privacy Policy
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    Privacy Policy
    Privacy Notice
    Effective: January 1, 2020
    At Besto EPV (collectively “we,” “us,” or “our”) we are strongly
    committed to transparency, and we want you (“you” or “your”) to
    understand how we collect, use, share and protect your information.
    This Privacy Notice (“Privacy Notice”) describes how BestoEPV
    handles information in connection with Lime’s our websites and related
    mobile applications and services (collectively, the “Services”), and
    when you otherwise interact with us. When specified, this policy also
    describes our data practices related to users. Please also read our
    Terms of Service which set out the terms governing the Services.
    We reserve the right to change this Privacy Notice from time to time. If
    BestoEPV makes changes to this Privacy Notice, the updated Privacy
    Notice will be made available through our Services and if we make any
    material changes to this Privacy Notice, we will provide a prominent
    notice and may also contact you directly by email or another method.
    The Types of Information We Collect
    We collect or receive information in different ways. The types of
    information we collect or receive depends on how you use and interact
    with our Services. In many cases, you can choose the  information you
    provide to us, although certain information is required for us to provide
    the Services. We use and disclose this information for the purposes
    described further below. The types of information we collect include:
     Account Information such as your name, e-mail address,
    telephone number and payment information such as your credit
    
    card details. In order to use certain products, we may also require
    you to provide a copy of your driving license. To avail of BestoEPV
    Access, we also collect government-issued ID and proof of low
    income status for verification purposes.
     We collect and process location data when you sign up and use
    the Services. For example, to show you BestoEPV bikes or
    scooters near your location, it is necessary to collect and record
    the physical location of your device. Data such as the location of
    the bike or scooter, the routes taken by the bike or scooter, and its
    rental status are also necessary to provide the Services. We also
    collects location data directly from BestoEPV bikes or scooters
    including when a BestoEPV user is riding, such as journey
    information.
     If you link, connect, or login to BestoEPV with a third party
    service (e.g. Facebook), the third party service may send us
    information such as your profile information or friends list from that
    service.
     When you ask for customer service, support or other assistance,
    you can choose to provide us with your contact information so
    we can better respond to your requests and we may keep
    information about your engagement with our support services.
     BestoEPV collects information from your browser, computer, or
    mobile device, which provides us with technical information such
    as your device’s source IP address and when you access or use
    the Services. We use cookies and similar technologies (like pixels
    
    and tags) to provide our Services, including to remember your
    settings and to gather analytics information about you. You can
    learn more about how we use cookies and similar technologies in
    our Cookies Policy.
     We collect information you share on the Services such as when
    you participate in communities or other forums, or comment on
    blog entries. Depending on your camera or photo settings,
    BestoEPV will receive information you choose to send us such as
    photos of parked BestoEPV bikes or scooters.
     We receive information about you when we use third party
    partners such as marketing and advertising partners.
     To help you introduce people to our Services, you can choose to
    use our referral service to tell a friend about our Services for a
    discount. When you choose to use our referral service we will ask
    for your contact’s name and email address and automatically send
    your contact a one-time email on your behalf inviting him or her to
    use our Services.
    In addition, if you are an Employee who helps BestoEPV collect and
    charge Bikes and scooters, we collect additional information:
     submitted as part of your application to work as an employee such
    as government issued identification;
     details of the work you carry out for BestoEPV such as information
    about the Bikes and Scooters you charge for BestoEPV;
     your bank account details so we can pay you; and
    
     that which is required by law such as social security number, tax
    number or work visa.
    How We Use Information
    We use your information, including information about your location, to:
     provide the Services to you at your request including to manage
    your account and ride history;
     monitor, track and service the BestoEPV bikes and scooters,
    including when they are in use by you;
     process payments, subscriptions or donations and any discounts
    or special offers such as free unlocks;
     communicate with you about your account, interactions or
    transactions including service- related announcements such as
    changes to our policies. As allowed by local law, we may also
    send to you surveys or marketing communications, including
    information about features and enhancements to our Services;
     optimize, develop and improve our Services. To do this we may
    use third party analytics providers to understand how the Service
    is being used and to help us to improve the Services;
     where necessary, to comply with our legal obligations including to
    meet regulatory or local law requirements;
     detect, investigate, and prevent activities that may violate Lime’s
    policies or Terms of Service or be illegal which may include
    sharing information with government agencies outside of your
    home country, such as law enforcement agencies;
    
     collaborate with third parties such as universities and local
    government authorities, as described below in the “Who Do We
    Share Your Information With?” section; and
    In addition, if you are a Employee, we use your information to:
     calculate your pay and to pay you; and
     to monitor the work which you do for BestoEPV and to track
    BestoEPV bikes and scooters.
    Who Do We Share Your Information With?
     Our service providers and partners: We share your information
    with our trusted service providers and partners who provide
    services to BestoEPV such as hosting data and our infrastructure,
    processing payments and donations, supporting and improving the
    Services, performing customer service, or providing marketing and
    advertising services. For example, we share information with credit
    card issuers in order to process your payments and refunds.
     Government, regulatory and law enforcement agencies: We
    may share your information if we believe in good faith that it is
    reasonably necessary to do so for legal reasons, including to meet
    federal, state, regulatory or local law requirements or as part of a
    judicial process or to detect, investigate, prevent, and address
    fraud and other illegal activity, security, or technical issues or to
    prevent harm or injury to you, members of the public, our staff,
    other third parties, or ourselves; or if we need to do so to defend
    our legal rights or property, to take action regarding illegal
    
    activities or traffic offences, or to enforce our contracts, such as
    our Terms of Service.
     BestoEPV affiliates: We may share your information with
    BestoEPV affiliate companies to help provide, maintain and
    improve the Services. As we grow, we may expand our corporate
    family by establishing local subsidiaries or other affiliates as
    needed, to help us provide or market the Services.
     Business re-organisation: We may also share your information
    as part of a sale, merger, change in control, or in preparation for
    any of these events.
    We may also share aggregated, depersonalized, or de-identified
    information that cannot reasonably be used to identify you with third
    parties, including the types of third parties listed above.
    We do not sell or share your personal information with third parties for
    their direct marketing, except with your consent.
    Our Legal Basis for Using Your Information
    BestoEPV relies on a number of legal bases to collect, use, share, and
    otherwise process your information for the purposes described in this
    Privacy Notice, including where:
     it is necessary to provide the Services and perform our obligations
    in accordance with the Terms of Service. For example, we cannot
    provide the Service unless we collect and process basic
    information about you and your location;
    
     you have provided your consent to us processing your information
    (in which case you may revoke your consent at any time);
     necessary to comply with a legal obligation, including, for
    example, responding to government agency or law enforcement
    information requests or to establish, exercise or defend legal
    claims;
     to protect vital interests of our users, staff, and members of the
    public both on and off the Services;
     it is permitted by law, we may process data in the public interest;
    and/or
     the processing is necessary for the purposes of BestoEPV’s or a
    third parties legitimate interests, provided that we have balanced
    these against your fundamental rights and interests.
    How We Transfer Your Information
    As we offer our Services in many locations globally, we may transfer
    your information to or from these locations for the purposes of providing
    you Services.
    If you are habitually resident in the European Economic Area (“EEA”),
    Switzerland or the United Kingdom, we will transfer or transmit your
    information to the United States and other countries outside of where
    you live for storage, processing and the other purposes described in this
    Privacy Notice.  The transfer of information is necessary to provide our
    Services as set out in the Terms of Service. BestoEPV relies on
    Standard Contractual Clauses approved by the European Commission
    
    and European Commission's adequacy decisions about certain
    countries, as applicable, to transfer data from the EEA, Switzerland and
    the UK to the United States and other countries outside of where you
    live.
    How Long We Keep Information
    We keep your information for as long as is reasonably necessary to
    provide the Services to you or until your account is deleted, whichever
    is longer, subject to any longer period as may be required by applicable
    law or notified to you.
    We may ask for a copy of your driver license before you can use certain
    Services. When we ask for a copy of your driver’s license, we conduct
    verification checks to ensure the license is valid and we retain only
    limited verification information in order for you to use the Services.
    When you delete your account, it may take us additional time to fully
    delete your information from our databases and system logs. We may
    also retain information from deleted accounts to prevent fraud, collect
    fees, enforce the Terms of Service , to comply with our legal obligations
    or enforce our legal rights.
    EEA/Swiss/UK Rights
    If you are habitually located in the EEA, Switzerland or the UK, you
    benefit from a number of rights in relation to your information. While
    some of these rights apply generally, certain rights apply only in limited
    cases. These rights do not necessarily apply to you if you are based
    outside these regions.
    
    Right to object – Where we process your information based on
    legitimate interests, you can object to this processing in certain
    circumstances. Unless we have compelling legitimate grounds or where
    it is needed for legal reasons, we will cease processing your information
    when you object.  
    Right of access – You can access much of your information by logging
    into your account. You can also request a copy of the information we
    have about you and information explaining how the information is used.
    Right of rectification – You have the right to request that we rectify
    inaccurate information about you.
    Right of erasure – You have the right, in certain cases, to request that
    we delete your information, provided there are valid grounds for doing
    so and subject to applicable law.
    Right to restrict processing – You have the right, in certain cases, to
    temporarily restrict the processing of your information by us, provided
    there are valid grounds for doing so.
    Right to data portability – You may have the right to receive certain of
    your information in a structured, commonly used and machine-readable
    format and to transmit such information to another controller.
    Right to withdraw consent – Where you have previously provided your
    consent, such as to send you direct marketing, you have the right to
    withdraw consent at any time. However, this will not affect the
    lawfulness of the processing based on consent before its withdrawal.
    Furthermore, even in case of a withdrawal, we may continue to use your
    information as permitted or required by law.
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