E-Bike sharing is an innovative transportation solution, ideal for short‐distance, point‐to‐point trips using electric bikes. This system provides users with the ability to pick up an E-bike which can be located using the BestoEPV app.

The use of GPS or RFID technology to create a virtual geographic boundary, enabling software to trigger a response
when a mobile device enters or leaves a particular area. Park areas are geofenced. As such you will not be able to
end a trip and lock a bike outside of a particular area. These GeoFenced areas can be found in the BestoEPV app.

Once you have located a BestoEPV E-Bike, unlock it by scanning the QR code located on the lock to the
back of the seat panel or center of the handlebar. If you encounter difficulties scanning the QR code,
turn on your flashlight while scanning.
If the app returns an error code, that vehicle is likely in-use or our team is on the way to retrieve it.
Please try another nearby vehicle.

When ending your trip bikes must be parked in the GeoFenced area. However within these designated
areas, please park your vehicle outside of the main pedestrian walkway.
Do not park in locations that are not permitted, which include, but are not limited to:
*Wheelchair ramps
*The middle of bike or pedestrian pathways
*Hospital entrances
*Roadways
*No Parking Zones (marked in the app)

Once parked safely and responsibly, return to the BestoEPV app and click end trip and manually lock the bike.

You can pause your ride so that another person cannot use your bike. However you will continue to be
charged while your ride is paused.
In order to stop being charged for your ride, you will need to return to the BestoEPV app and click “End Ride”. However, this will release the vehicle for others to use.
Please do not forget to end your ride when you are finished! You will continue to be charged if you do
not end the ride.

The cost to ride is USD25c per minute.

We often offer promotional pricing/offers.

Please check the promo section of the BestoEPV app prior to starting your ride for details.

Upon signing up with BestoEPV, add a payment method to your account via your "Wallet" which can be found in the payment tab. 

If you wish to add money to your balance, simply tap on "Wallet"in the BestoEPV app menu, tap "Balance" and select the amount you wish to add. This will charge your default payment method.

If you encounter any issues with a bike that could affect your safety or ability to complete your ride,
please stop riding it immediately, end your trip. Then submit a request to let us know you experienced an issue with
the bike. We will dispatch our team to retrieve and repair the bike.

Depending on your location on the island and the phone reception, it may take a few seconds for the
app to reflect that the trip has ended.
If after a few seconds you are still unable to end your ride, please follow the steps below:
1. Confirm that you are in the GeoFenced area and not in a zone that prevents you from ending your
ride by viewing your location in the BestoEPV app.
2. Once you have confirmed that you are in the Geofenced area and your unable end your ride relaunch the app.
3. Make sure you have a good mobile network connection.
4.If you are still unable to end your trip send us support ticket to let us know and we will end your trip for you.