E-Bike sharing is an innovative transportation solution, ideal for short‐distance, point‐to‐point trips using electric bikes. This system provides users with the ability to pick up an E-bike which can be located using the BestoEPV app.
What is GeoFencing?
The use of GPS or RFID technology to create a virtual geographic boundary, enabling software to trigger a response when a mobile device enters or leaves a particular area. Park areas are geofenced. As such you will not be able to end a trip and lock a bike outside of a particular area. These GeoFenced areas can be found in the BestoEPV app.
How do I unlock a bike?
Once you have located a BestoEPV E-Bike, unlock it by scanning the QR code located on the lock to the back of the seat panel or center of the handlebar. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning. If the app returns an error code, that vehicle is likely in-use or our team is on the way to retrieve it. Please try another nearby vehicle.
How do I park and lock the bike?
When ending your trip bikes must be parked in the GeoFenced area. However within these designated areas, please park your vehicle outside of the main pedestrian walkway. Do not park in locations that are not permitted, which include, but are not limited to: *Wheelchair ramps *The middle of bike or pedestrian pathways *Hospital entrances *Roadways *No Parking Zones (marked in the app)
Once parked safely and responsibly, return to the BestoEPV app and click end trip and manually lock the bike.
Can I temporarily pause my ride?
You can pause your ride so that another person cannot use your bike. However you will continue to be charged while your ride is paused. In order to stop being charged for your ride, you will need to return to the BestoEPV app and click “End Ride”. However, this will release the vehicle for others to use. Please do not forget to end your ride when you are finished! You will continue to be charged if you do not end the ride.
How much does it cost to ride with BestoEPV?
The cost to ride is USD25c per minute.
We often offer promotional pricing/offers.
Please check the promo section of the BestoEPV app prior to starting your ride for details.
How do I pay for my ride?
Adding a Payment Method
Upon signing up with BestoEPV, add a payment method to your account via your "Wallet" which can be found in the payment tab.
Adding to your Wallet Balance
If you wish to add money to your balance, simply tap on "Wallet"in the BestoEPV app menu, tap "Balance" and select the amount you wish to add. This will charge your default payment method.
What happens if there is an emergency?
If you encounter any issues with a bike that could affect your safety or ability to complete your ride, please stop riding it immediately, end your trip. Then submit a request to let us know you experienced an issue with the bike. We will dispatch our team to retrieve and repair the bike.
What do I do if I cannot end my ride?
Depending on your location on the island and the phone reception, it may take a few seconds for the app to reflect that the trip has ended. If after a few seconds you are still unable to end your ride, please follow the steps below: 1. Confirm that you are in the GeoFenced area and not in a zone that prevents you from ending your ride by viewing your location in the BestoEPV app. 2. Once you have confirmed that you are in the Geofenced area and your unable end your ride relaunch the app. 3. Make sure you have a good mobile network connection. 4.If you are still unable to end your trip send us support ticket to let us know and we will end your trip for you.